Refund and Return Policy for New Sourcing BD Ltd
At New Sourcing BD Ltd, we strive to ensure your complete satisfaction with every purchase of garments and clothing products. If for any reason you are not entirely satisfied with your purchase, we offer a straightforward refund and return policy to make the process as easy as possible for you.
1. Eligibility for Returns:
– You may return garments and clothing products purchased from New Sourcing BD Ltd within 30 days from the date of delivery, provided they are in their original condition, unworn, unwashed, and with all tags attached.
2. How to Initiate a Return:
– To initiate a return, please contact our customer service team at contact email/phone number to request a Return Authorization (RA) number. Please include your order number and reason for return in your communication.
– Once your return request is approved, we will provide you with an RA number and instructions on how to return the item(s) to us.
3. Return Shipping:
– You are responsible for the cost of return shipping, unless the return is due to an error on our part (e.g., wrong item shipped, defective product). We recommend using a traceable shipping method to ensure the safe return of your item(s).
4. Refund Process:
– Once we receive your returned item(s) and verify that they meet the eligibility criteria outlined above, we will process your refund within 7 days.
– Refunds will be issued to the original payment method used for the purchase. Please note that shipping charges are non-refundable, unless the return is due to an error on our part.
5. Exchanges:
– At this time, we do not offer exchanges for garments and clothing products. If you wish to exchange an item for a different size, color, or style, please follow the return process outlined above and place a new order for the desired item.
6. Damaged or Defective Items:
– If you receive a damaged or defective item, please contact us immediately upon receipt. We will arrange for a replacement or issue a refund, including any return shipping costs incurred by you.
7. Contact Us:
– If you have any questions or concerns about our Refund and Return Policy, please contact our customer service team at [contact email/phone number]. We are here to assist you and ensure your satisfaction with every purchase.
By making a purchase from New Sourcing BD Ltd, you agree to abide by the terms of this Refund and Return Policy. We reserve the right to update or modify this policy at any time, and any changes will be effective immediately upon posting on our website.